Privacy Policy

1. Introduction

Cukoo Inc. ("Cukoo," "we," "us," or "our") operates the Cukoo website and mobile applications (together, the "Service") — a live auction marketplace for comic books and collectibles. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

Information you provide to us:

• Account information — name, email address, username, password, and profile details when you create an account.
• Transaction information — shipping address, purchase history, bids, and order details when you buy or sell on Cukoo.
• Payment information — payment card and payout details, which are processed by our third-party payment processors. We do not store full payment card numbers on our servers.
• Communications — messages you send through the Service (including live show chat), and correspondence with our support team.
• Seller information — identity verification details and tax information if you sell on the Service.

Information collected automatically:

• Device and usage data — IP address, device type, operating system, browser type, pages viewed, features used, and the dates and times of your visits.
• Cookies and similar technologies — see the "Cookies" section below.
• Approximate location — derived from your IP address, used for things like regional content and fraud prevention.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service, including live auctions, bidding, and checkout;
• Process transactions, payments, and shipping;
• Verify accounts and sellers, and keep the marketplace safe;
• Send transactional messages such as order confirmations, shipping updates, and important account notices;
• Send notifications you opt into, such as alerts when sellers you follow go live;
• Respond to your questions and provide customer support;
• Detect, prevent, and investigate fraud, abuse, and violations of our terms;
• Analyze usage so we can improve features and performance;
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• With other users, as needed to complete transactions — for example, a seller receives the shipping information necessary to fulfill your order, and your username and bids are visible during live shows.
• With service providers — companies that help us operate the Service, such as payment processors, shipping carriers, cloud hosting, and analytics providers. They may use your information only to perform services for us.
• For legal reasons — if required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of Cukoo, our users, or the public.
• In a business transfer — if Cukoo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent — in any other case, we will share your information only with your permission.

5. Cookies

We use cookies and similar technologies (such as local storage and pixels) to keep you signed in, remember your preferences, measure how the Service is used, and help prevent fraud. You can control cookies through your browser settings; disabling them may limit some features of the Service, such as staying logged in.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, resolve disputes, enforce our agreements, and comply with legal obligations (for example, tax and accounting requirements for transaction records). When information is no longer needed, we delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.

8. Your Choices and Rights

• Account information — you can review and update your account details in your settings at any time.
• Marketing and notifications — you can opt out of promotional emails via the unsubscribe link, and manage push notifications in the app or your device settings. We may still send transactional messages about your orders and account.
• Deletion — you can request deletion of your account and personal information by contacting us; we may retain certain information as required by law.
• Access and correction — depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information. To exercise these rights, contact us using the details below.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Third-Party Links and Services

The Service may contain links to third-party websites and services, including the Apple App Store and Google Play. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, by additional notice such as email or an in-app message. Your continued use of the Service after changes take effect means you accept the updated policy.

12. Contact Us